In simpler terms, chatbot software is a simple program that understands and processes human conversation. The conversation can be written or spoken. This allows humans to have conversations with digital devices in such a way that they think they are communicating with only humans. Chatbots can also be described as elementary programs designed to answer simple queries with single-line answers.
What Is Chatbot Software?
Chatbot work based on lots of things; a few of them are natural-language processing and machine learning; a lot of chatbots are driven by AI; they have automated rules; and there are lots of other things on which they are dependent.
Natural-language processing is a combination of computer programs that are programmed to understand human language. Machine learning is a form of artificial intelligence that enables computer programs to effortlessly learn from their experiences and improve their performance. AI, or artificial intelligence, is the creation of computer programs or machines that can perform tasks that usually require human thinking. Automated rules let you make changes to the account automatically based on the conditions you set.
10 Best Chatbot Software in India
Given below is the list of the 10 best chatbot software in India:
| Name | Free or Not |
| Send in bule Chat | Available |
| Chatra | Available |
| HubSpot | Available |
| Drift | Available |
| ChatBot.com | Not Available |
| SnapEngage | Not Available |
| Intercom | Not Available |
| Ada | Not Available |
| Zendesk | Not Available |
| Tidio | Available |
1. SendinBlue Chatbot
Send In Blue is now known as Brevo. Brevo was founded by Armand Thiberg and Kapil Sharma in 2007. This chatbot is a comprehensive suite of cloud-based marketing communication software that includes various features such as email marketing, transactional email, marketing automation, customer relationsip management, landing pages, Facebook ads, retargeting ads, SMS marketing, and other related functionalities.
There are a total of four offices of Brevo globally, which are located in Delhi, Seattle, Berlin, and Paris. Brevo has lots of features to offer one of which is chatbot conversations.
Product Link: Click Here
Software Pricing: There are two options for the conversation from which an individual can choose to avail different features. The two packages are Free and Pro.
- In the free package, there are unlimited chats, a website chat widget, a complete conversation history, and much more.
- The Pro package offers everything that the Free pack has to offer and better features as well. Pro is available for Rs 1079/month.
Cons:
- Limited Reporting Capabilities: Some users may find that SendinBlue’s reporting capabilities are not as robust as those of other marketing automation platforms, making it difficult to track and analyse campaign performance.
- Limited Integrations: While SendinBlue offers integrations with a variety of tools, some users may find that it does not integrate with all the tools they need.
Pros:
- Affordable Pricing: SendinBlue offers affordable pricing options for businesses of all sizes, with plans starting at a low cost and offering a range of features.
- Easy-to-Use Platform: SendinBlue’s user-friendly interface makes it easy for beginners to create email campaigns, marketing automation workflows, and landing pages without needing a lot of technical expertise.
- Excellent Customer Support: SendinBlue provides extensive customer support, with helpful resources and responsive support agents available to assist users when needed.
- Strong Deliverability: SendinBlue’s email deliverability rates are generally high, ensuring that campaigns reach the intended audience.
Reviews: Brevo has successfully earned the trust of more than 500,000 customers by providing them with the best service that they paid for. Brevo is an innovative productivity tool that offers a range of features designed to enhance organisation and efficiency in the workplace. With its user-friendly interface and intuitive design, Brevo simplifies task management, collaboration, and communication for individuals and teams.
Similar Apps: Salesforce Sales cloud, Zoho CRM, and many others are similar to Brevo. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Brevo is used by a lot of companies like eBay, Sodexo, Huawei, carrefour and many others companies like these that use the services that Brevo has to offer.
2. Chatra Chatbot
Chatra is a live messaging app for the website of your company, a startup, or any business industry. Chatra was designed with the thought in mind that it would help increase the online sales of products, not drastically but in a friendly way.
Chatra was invented after the failure of a startup that was all about selling jeans online. The website on which the jeans were sold was named Getwear.com. This business was started by Yaakov Karda and Slava Olesik in 2009.
Product Link: Click Here
Software Pricing: There are three options from which an individual can choose to avail different features. The three packages are Free, Essential and Pro.
- In the free package, there are unlimited websites to which you can add the chatbot widget and get basic visitor information.
- The Essential Pack offers a lot more when compared to the Free Pack. The essential pack is available for Rs. 1716/ month.
- The Pro package offers everything that the Essential pack has to offer and a few extra features as well. Pro is available for Rs. 2370/month.
Cons:
- Limitations in complex queries: Chatra chatbot may struggle with handling complex or nuanced customer queries that require human understanding or empathy. It can sometimes provide generic or incorrect responses, which can frustrate customers.
- Lack of human touch: While the Chatra chatbot provides instant responses, it may lack the personal touch and human interaction that some customers prefer. Certain situations may require human intervention to be resolved effectively.
Pros:
- Improved customer support: Chatra chatbot allows businesses to provide 24/7 customer support, ensuring that customer queries and issues are addressed promptly, even outside of business hours.
- Instant responses: The chatbot can provide immediate responses to common customer inquiries, reducing wait times and enhancing the customer experience.
Reviews: Chatra Chatbot has successfully earned the trust of over 45,000 businesses and online stores. The Chatra chatbot has significantly improved the customer support experience. Its intelligent and responsive features have enabled us to promptly assist customers at all times. The chatbot’s ability to handle multiple inquiries simultaneously has greatly reduced waiting times, ensuring that customers receive timely and efficient support.
Similar Apps: DelightChat, Tidio, Gorgias and many others are similar to Chatra chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Chatra is used by a lot of companies like Empowering Parents.com, Saved By the Dress Theme Wagon and many others companies like these that use the services Chatra has to offer.
3. HubSpot Chatbot
HubSpot is a customer relationship management (CRM) platform that consolidates essential features required by expanding businesses to provide an exceptional customer experience.
HubSpot aids in streamlining and monitoring customer communications through a comprehensive reporting dashboard, live chat functionality, conversational bots, and various other valuable tools. This business was started by Brian and Dharmesh in the year 2005.
Product Link: Click Here
Software Pricing: There are four options from which an individual can choose to avail different features. The four packages are Free, Starter, Professional, and Enterprise.
- In the Free package, there are features like Contact management, Ticketing, Live chat, Team email, Tickets closed reports, Reporting dashboard, and Shared inbox.
- The starter pack offers a lot more when compared to the Free pack, like calling SDKs, multiple currencies, and many more. The Starter pack is available for Rs. 3679/ month.
- The Professional package offers everything that the Starter pack has to offer plus extra features like a customer portal, logged-in visitor identification, and many more. Pro is available for Rs 36,763/month.
- Then the last pack is the Enterprise pack in which you get all the features that HubSpot has to offer, it is available for ? 98,100/month.
Cons:
- Limitations in complex queries: HubSpot chatbot may struggle with handling complex or nuanced customer queries that require human understanding or empathy. It can sometimes provide generic or incorrect responses, which can frustrate customers.
- Language and Context Limitations: Chatbots may face challenges in understanding complex language, context, or regional dialects. They may struggle to comprehend ambiguous queries or provide accurate responses in such cases.
Pros:
- Enhanced Customer Engagement: The HubSpot Chatbot allows businesses to engage with website visitors in real-time, providing personalized experiences and instant responses. It helps in capturing leads, qualifying them, and guiding them through the sales process.
- Scalability: As businesses grow, the chatbot can handle an increasing volume of customer inquiries without a significant increase in resources. This scalability allows businesses to maintain consistent support and engagement as their customer base expands.
Reviews: HubSpot Chatbot has successfully earned the trust of 167,000+ customers and is available in more than 120 countries. HubSpot Chatbot offers a valuable tool for businesses looking to automate customer interactions, capture leads, and enhance engagement.
It provides a user-friendly interface, automation capabilities, and 24/7 availability, ultimately contributing to improved customer satisfaction and streamlined support processes.
Similar Apps: Replika, Chatwoot, ManyChat and many others are similar to Hubspot chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: HubSpot is used by a lot of companies like Howard University, Doordash, Eventbrite and many others companies like these that use the services that Hubspot has to offer.
4. Drift Chatbot
Drift is a friendly sales and marketing platform that offers lots of services and features, one of which is a powerful chatbot solution known as Drift Chatbot. It is designed to help businesses engage with website visitors, capture leads, and drive sales conversations.
It helps businesses generate leads, cultivate customer relationships, and boost revenue growth. Drift was founded by David Cancel and Elias Torres in 2015.
Product Link: Click Here
Software Pricing: There are three options from which an individual can choose to avail different features. The three packages are Premium, Advanced and Enterprise.
- In the Premium package, there are the basic features that get the job done like Live chat, Custom Chatbot, Meetings, Conversation landing pages, and many more. The Premium package is available for Rs. 205650/month.
- The Advance pack offers a lot more when compared to the Premium pack. You can get in touch with the Drift executive or customer service of the Drift to discuss the pricing formats of the Advance package.
- The Enterprise package offers everything that the Advanced pack has to offer plus extra features like workspace, AI-powered chatbots, and many more. The same goes with the pricing formats, to know about the pricing formats of the Enterprise package, you have to get in touch with Drift customer service.
Cons:
- Potential Lack of Human Touch: Some customers may prefer interacting with a human representative for a more personalized and empathetic experience. Drift Chatbot, while efficient, may lack the human touch and emotional understanding required for certain situations.
- Complex Setup and Configuration: Implementing and configuring Drift Chatbot requires initial setup efforts and technical expertise. It may involve defining conversation flows, training the chatbot to understand user inputs, and optimizing its performance.
Pros:
- Enhanced Customer Engagement: Drift Chatbot enables businesses to engage with website visitors in real-time, providing instant responses and personalized experiences. This helps in capturing leads, qualifying them, and guiding them through the sales process.
- Automation and Efficiency: The chatbot automates repetitive tasks and inquiries, freeing up human resources for more complex customer interactions. It can handle multiple conversations simultaneously, providing efficient support and saving time for both customers and support teams.
Reviews: Drift Chatbot has successfully earned the trust of 5000+ customers. Drift Chatbot is a powerful and versatile platform that offers a range of useful features for businesses looking to boost their marketing and sales efforts. Whether you’re looking to generate leads, engage with customers, or drive revenue growth, Drift Chatbot is a solid choice for businesses of all sizes.
Similar Apps: Intercom, Qualified, Freshchat, and many others are similar to Drift Chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Drift chatbot is used by a lot of companies like Canva, Skillsoft, Grammarly, and many others that use the services that Drift has to offer.
5. Chatbot.com
ChatBot is a specialized platform designed specifically for creating, controlling, and improving chatbots. It provides businesses with a comprehensive set of tools that facilitate the process of building, overseeing, and enhancing chatbot functionalities.
The platform also offers features for effectively managing and monitoring chatbot interactions, ensuring smooth and efficient communication with users.
Product Link: Click Here
Software Pricing: After a 14-day free trial, there are four options from which an individual can choose to avail different features. The four packages are Starter, Team, Business, and Enterprise.
- In the Starter package, there is only one chatbot and only 1000 chats/month, which is available for Rs 4271/month.
- The Team package is available for Rs 11,666/month, this pack offers five chatbots and 5000 chats/month.
- The Business pack offers a lot more when compared to the Team pack. The Business package is available for ? 34,833/month, it offers unlimited chatbots and 25000 valid chats/month.
- The Enterprise package offers everything that the Business pack has to offer, plus some extra features like unlimited chatbots, a custom number of chats, and many more. To learn about the pricing formats of the Enterprise package, you have to get in touch with Chatbot.com customer service.
Cons:
- Limited Responses for Customers: This refers to a potential drawback of chatbot systems where they may have a limited set of predefined responses or lack the ability to understand and address certain customer queries or requests.
- Customers Could Become Frustrated: When chatbots fail to understand or provide appropriate responses, customers may experience frustration. This frustration can stem from feeling like their concerns are not being understood or addressed effectively.
Pros:
- ChatBot provides optimisation tools that enable businesses to refine their chatbot’s performance, making it more effective and impactful in delivering a seamless conversational experience.
- Chatbot platforms allow businesses to easily scale their operations by handling increasing volumes of customer interactions without adding significant human resources.
Reviews: Even though Chatbot has a lot of customers, it is always trying to improve its inventory of features to provide to its customers. Chatbot is a powerful and versatile platform that offers a range of useful features for businesses looking to boost their marketing and sales efforts.
Similar Apps: IBM Watson Assistant, TARS, Chatfuel and many others are similar to Chatbot.com. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Chatbot is used by a lot of companies like HTC, Kayak, UEFA.com and many others companies like these that use the services that Chatbot.com has to offer.
6. SnapEngage
SnapEngage is a sophisticated chatbot platform designed to equip businesses with a wide array of tools and functionalities for enhancing customer engagement and support through live chat and automation. Notably, the platform includes a feature known as proactive chat invitations, enabling businesses to proactively reach out to website visitors and initiate meaningful conversations.
This proactive approach empowers businesses to actively engage with potential customers, extend assistance, and expertly navigate them through the sales process. By seamlessly integrating such features into their operations, businesses can elevate their customer interactions and foster stronger relationships with their target audience.
Product Link: Click Here
Software Pricing: There are two options from which an individual can choose to avail different features of Messaging and the Live chat section offered by SnapEngage. The two packages are Essential and Enterprise.
- The Essential package is available for Rs 1,644/month/agent, it does not offer chatbots, so to avail chatbots you need to upgrade to the better package which is the Enterprise pack.
- The Enterprise package offers everything that the Essential pack has to offer, plus some extra features like chatbots, SMS to chat, and many more. It is available for Rs 3,204/month/agent.
Cons:
- Dependency on Technology: SnapEngage Chatbot’s functionality relies on technological infrastructure and internet connectivity. Any technical issues or outages may affect the chatbot’s availability and disrupt customer interactions.
- Limitations in Natural Language Processing (NLP): While SnapEngage Chatbot offers automation capabilities, its ability to understand complex or nuanced queries might be limited. It may struggle to interpret context or handle highly specific scenarios, resulting in potential inaccuracies or unsatisfactory responses.
Pros:
- Proactive Approach: The platform offers proactive chat invitations, allowing businesses to initiate conversations with potential customers and provide assistance before they even ask for it. This proactive approach can lead to increased conversion rates and an improved customer experience.
- Customization Options: SnapEngage provides customization features, enabling businesses to tailor the chatbot’s appearance and behaviour to align with their brand identity and specific requirements.
Reviews: SnapEngage Chatbot empowers businesses to establish real-time connections with their customers, delivering expeditious assistance and personalised interactions. Through its live chat functionality and automation capabilities, the platform enables businesses to engage with customers promptly and efficiently.
Moreover, the proactive chat invitations feature enables businesses to proactively initiate conversations with potential customers, leading to increased conversion rates and an enhanced overall customer experience.
Similar Apps: Crisp is similar to the SnapEngage chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Snapengage Chatbot is used by a lot of companies like the NBA, Fujifilm, the American Lung Association, and many others that use the services that Chatbot.com has to offer.
7. Intercom
Intercom is a renowned and widely recognised business messaging software specifically designed for Software-as-a-Service (SaaS) companies. Alongside its live chat functionality, the platform offers a diverse range of bots that efficiently manage customer conversations using predefined flows or leveraging machine learning capabilities.
Intercom Chatbot serves as a powerful solution for businesses seeking to automate customer interactions, deliver tailored support, and optimize their communication workflows.
Product Link: Click Here
Software Pricing: There are three options from which an individual can choose to avail different features. The three packages are Starter, Pro, and Premium.
- The Starter package is available for ? 6,080/month after a free trial. It does not offer chatbots, to avail chatbots, you need to upgrade to the better package, which is the Pro and Premium pack.
- Both the Pro and Premium packs are custom priced, meaning the price will depend on the number of features you take.
Cons:
- Customization Complexity: Customizing Intercom Chatbot’s behavior and appearance may require technical expertise or assistance, making it challenging for non-technical users to fully leverage its customization capabilities.
- Cost Considerations: Intercom Chatbot’s pricing structure may not be suitable for all businesses, particularly smaller organizations or those with limited budgets.
Pros:
- Automation and Efficiency: Intercom Chatbot enables businesses to automate customer conversations, saving time and resources while providing prompt responses and support.
- Workflow Optimization: With predefined flows and routing capabilities, Intercom Chatbot streamlines communication processes, ensuring conversations are directed to the right team or agent for efficient resolution.
Reviews: Intercom Chatbot provides a remarkable solution to businesses, enabling them to automate conversations, deliver personalised support, and optimise their communication processes.
With its extensive range of features and capabilities, Intercom Chatbot empowers businesses to provide exceptional customer experiences and cultivate enduring customer relationships.
Similar Apps: Zendesk, Freshdesk, and LiveChat are similar to the Intercom chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Intercom Chatbots are used by a lot of companies like Meta, Inter, Contentful, and many others that use the services that Intercom has to offer.
8. ADA
ADA Chatbot is known for its user-friendly interface and intuitive design, making it accessible and easy to use for businesses of all sizes and technical expertise. It offers seamless integration with various communication channels, including websites, messaging apps, and social media platforms, enabling businesses to reach customers on their preferred platforms.
It is a powerful tool that enables businesses to automate conversations, deliver personalised experiences, and optimize their customer support processes. With its advanced features, customization options, and analytics capabilities, ADA Chatbot empowers businesses to enhance customer engagement, improve operational efficiency, and drive overall customer satisfaction.
Product Link: Click Here
Software Pricing: There are three options from which an individual can choose to avail different features. The three packages are Core, Advanced, and Pro.
- The Core package only offers one chatbot, to avail chatbots you need to upgrade to the better package which is the Advanced or the Pro pack.
- All the packs are custom priced, meaning the price will depend on the number of features you take or the price will be informed on demand of the customer.
Cons:
- Initial Setup and Configuration: Setting up the ADA Chatbot and customising it to meet specific business requirements may require some technical expertise and time investment.
- Continuous Optimisation Required: To ensure optimal performance and relevance, ADA Chatbot requires ongoing monitoring, updates, and refinement of conversation flows and responses, which can involve additional effort and resources.
Pros:
- Automation of Repetitive Tasks: The chatbot automates routine tasks and workflows, such as appointment scheduling and order tracking, freeing up valuable time for businesses and improving operational efficiency.
- Data-Driven Insights: ADA Chatbot provides comprehensive analytics and reporting capabilities, enabling businesses to gain valuable insights into customer interactions, engagement metrics, and performance indicators, facilitating informed decision-making and continuous improvement.
Reviews: As of now, ADA has conducted more than four billion conversations successfully and is still counting. One of the standout features of the ADA Chatbot is its ability to provide immediate and accurate responses to customer inquiries.
The chatbot’s artificial intelligence and natural language processing capabilities allow it to understand and address a variety of customer queries effectively. This results in enhanced customer engagement and satisfaction.
Similar Apps: Drift, Solvvy, and Forethought AI are similar to the ADA chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: ADA Chatbot isused by a lot of companies like Airasia, BFA, Wave and many others companies like these that use the services that ADA has to offer.
9. Zendesk
Zendesk Chatbot, also referred to as Zendesk Chat, is a strong solution provided by Zendesk, empowering businesses to automate customer interactions and deliver immediate support through chat conversations. By leveraging artificial intelligence and natural language processing, the chatbot comprehends customer inquiries and delivers automated responses, enabling businesses to handle a high influx of customer queries with enhanced efficiency.
Zendesk Chatbot equips businesses with the capability to configure automated greetings, proactive chat invitations, and predefined chat flows, facilitating customer engagement and seamless guidance through common inquiries or processes.
Product Link: Click Here
Software Pricing: There are five options from which an individual can choose to avail different features. The five packages are Suite Team, Suite Growth, Suite Professional, Suite Enterprise, and the last one is the collection of all the features. Chatbots are also available in the cheapest one, which is available for Rs 4,026/agent/month.
Suite Growth, Professional, and Enterprise are available for Rs 6,491/agent/month, Rs 8,107/agent/month and Rs 12,282/month/agent respectively. The last package has custom pricing, which means that the price will depend on the services offered.
Cons:
- Dependency on Predefined Flows: The effectiveness of Zendesk Chatbot relies on the quality and comprehensiveness of predefined chat flows, which may require continuous monitoring and updating to ensure relevance and accuracy.
- Integration Challenges: Integrating Zendesk Chatbot with existing systems and tools may pose integration challenges, particularly for businesses with complex IT environments or limited integration capabilities.
Pros:
- Enhanced Efficiency: Zendesk Chatbot enables businesses to automate customer interactions, leading to improved response times and increased efficiency in handling a large volume of queries.
- 24/7 Availability: The chatbot operates round-the-clock, ensuring that customers can receive support and assistance at any time, even outside regular business hours.
Reviews: Zendesk has successfully earned the trust of 110000 customers by providing the best services at the cheapest price possible for them. The benefits of increased efficiency, scalability, and consistent responses make Zendesk Chatbot a valuable tool for businesses looking to optimize their customer support operations and deliver excellent customer service.
Similar Apps: Bing Chat, Google Bard, and Einstein GPT are similar to the Zendesk chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Zendesk Chatbot is used by a lot of companies like Uber, Tesco, Squarespace and many others companies like these that use the services that Zendesk has to offer.
10. Tidio
Tidio Chatbot is a dedicated platform that helps businesses improve their customer communication and support capabilities. It offers features like proactive chat invitations to engage website visitors, personalized recommendations, and guided assistance for sales or support.
The platform allows businesses to customize the chatbot’s appearance and behaviour to match their brand and meet specific requirements. Tidio Chatbot seamlessly integrates with popular messaging platforms such as websites, Facebook Messenger, and WhatsApp, enabling businesses to connect with customers through their preferred communication channels.
Product Link: Click Here
Software Pricing: There are Four options from which an individual can choose to avail different features. The four packages are Free, Starter, Communicator, and Chatbots.
- The free package has the option of having 100 conversations with the chatbot.
- Next is the Starter pack, in which you are able to access the chatbot about 500 times, and it is available for Rs 2,383/month.
- In the Communicator pack, there is the option to customise the number of agents or the number of seats, it is available for Rs 1,561/month/seat.
- The Chatbot package gives you the option to customise the number of chatbot interactions you get per month. In this pack, there are only three seats available. This pack is also available for Rs. 1,562/month.
There is also an option where you can have bundles of custom features separated from the other packs.
Cons:
- Potential for Overreliance: Businesses may run the risk of relying too heavily on the chatbot for customer interactions, potentially overlooking the importance of human touch and personalized support.
- Pricing Structure: Depending on the specific needs and requirements of a business, the pricing structure of Tidio Chatbot may not be suitable for all budgets, especially for smaller businesses or startups.
Pros:
- Enhanced Customer Communication: Tidio Chatbot enables businesses to improve their customer communication by providing real-time assistance and engaging with website visitors through proactive chat invitations.
- Customization Options: Tidio Chatbot allows businesses to customize the appearance and behaviour of the chatbot to align with their brand image, creating a consistent and cohesive customer experience.
Reviews: Tidio Chatbot is a remarkable platform that provides businesses with a valuable solution to improve their customer communication and support capabilities. The platform offers customization options that allow businesses to easily align the chatbot’s appearance and behaviour with their brand image.
Additionally, the seamless integration with popular messaging platforms expands the business’s reach, enabling them to connect with customers through their preferred communication channels.
Similar Apps: Freshdesk, Freshchat, and LiveAgent. are similar to the Tidio chatbot. These work in a similar way and are even compared often based on the features they have to offer.
Used By: Tidio Chatbot is used by a lot of companies like Shopify, Capterra, Presta Shop, and many others that use the services that Tidio has to offer.
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