It is simple to improve customer experience and quickly handle support queries with competent live chat software. A website chat feature is turning into a need for many firms as customers look for more convenient methods to contact them. However, it might be difficult to choose the most suitable live chat solution for your company. People now desire instant answers to their inquiries without having to wait on hold or search through a knowledge base. Live chat software enables proactive consumer engagement, self-service support with chatbots, and real time contextual assistance. All of these may raise consumer engagement and enhance the customer experience.
What Is Live Chat Software?
Live chat software is a powerful communication tool that enables businesses to interact with their website visitors in real time. This technology allows for immediate responses to inquiries, provides support, and guides visitors through their customer journey. By enhancing customer service, increasing sales conversions, and nurturing relationships with potential and existing customers, these tools are an invaluable asset to any business.
By combining interactions from many channels into a single inbox, the program also makes life easier for the agents. You can manage all of your communications�including emails, SMS, and social media posts�in one location. With live chat software, businesses can provide instant assistance, streamline issue resolution, and generate leads through proactive engagement with website visitors.
Top 10 Live Chat Software in 2023
Here are the best Live Chat software available in 2023 to boost your business:
1. Smartsupp
Smartsupp offers extensive features, including customizable chat boxes with your company’s branding, support for unlimited websites, and seamless integrations with various platforms. It enables live agent interactions through a visitor list or automated messages, making it a well-rounded solution for small businesses.
- Rating: 4.6
- Pricing: Free and $19.50 monthly for unlimited chats.
- Suitability: Small businesses
- Product Link: Click Here
Pros:
- Custom branding options.
- Integration with chatbots (premium plans).
- Mobile-ready.
- Advanced customization via chat box API.
Cons:
- Limited free plan.
2. LiveChat
LiveChat is a top-notch live chat software designed to enhance customer service. LiveChat caters specifically to e-commerce, offering automated hellos, proactive chats, sales tracking, and mobile chat windows to boost engagement and sales.
- Rating: 4.6
- Pricing: $20 monthly per agent (need to be billed annually).
- Suitability: Businesses aiming to elevate their customer service standards
- Product Link: Click Here
Pros:
- Custom branding
- Integration with chatbots
- Secure features like credit card masking.
- Wide range of integrations.
Cons:
- Relatively higher pricing
3. Olark
Olark excels in data privacy, data encryption, offering pre-chat visitor consent, and advanced reporting. It also supports seller groups, customer satisfaction surveys, chat shortcuts, and proactive chat options, making it a robust choice for businesses of all sizes. Businesses seeking an easy-to-use live chat software with versatile features should opt for Olark.
- Rating: 4.5
- Pricing: Free and $29 monthly per seat.
- Suitability: Businesses of all sizes
- Product Link: Click Here
Pros:
- Data privacy features
- Advanced Reporting
- Agent group creation
- Proactive chat options
Cons:
- Limited free plan
4. HubSpot
HubSpot offers custom branding, team collaboration, and seamless integration with other software. Its focus on sales and marketing makes it a valuable choice for teams looking to close more deals and deliver outstanding customer service.
- Rating: 4.5
- Pricing: Free
- Suitability: Sales and marketing teams.
- Product Link: Click Here
Pros:
- Custom branding
- Integration with chatbots
- Collaboration features
- Free live chat tools
Cons:
- Advanced features in premium plans
5. Intercom
Intercom is renowned for its live chat software, offering both human support and real time customer engagement. It features advanced chatbots for lead qualification and integration with various tools. Businesses aiming to enhance customer support and scale operations should consider Intercom.
- Rating: 4.3
- Pricing: $74 monthly
- Suitability: Businesses looking to improve customer support and scale operations.
- Product Link: Click Here
Pros:
- Advanced chatbots
- Integration with diverse tools.
- Features for business scalability.
Cons:
- Relatively higher pricing
6. Zendesk
Zendesk offers pricing plans to suit a wide range of business requirements, starting at $19 per month for foundational support. It provides standard bots, a unified agent workspace, and automation capabilities. As businesses expand, Zendesk’s advanced plans offer AI-powered automated responses, increased data depository, and multilingual support. It is ideal for businesses expecting growth and requiring a flexible live chat solution.
- Rating: 4.3
- Pricing: $19 monthly per agent (need to be billed annually)
- Suitability: Businesses anticipating growth in customer support needs.
- Product Link: Click Here
Pros:
- Adaptable to growing support needs.
- Extensive resources and support.
- Multilingual support
- Customizable ticket layouts.
Cons:
- Limited features in basic plans
7. Social Intents
Social Intents excels in integrating seamlessly with popular collaboration tools like Slack, Zoom, Microsoft Teams, and Webex. This integration allows teams to engage with customers directly from their preferred platforms. Social Intents offers customizable chat widgets, various pricing plans, and third-party integrations, making it a great choice for businesses aiming to streamline customer interactions. Small businesses, marketers, entrepreneurs, and teams already using collaboration tools can benefit from Social Intents.
- Rating: 4.2
- Pricing: $39 monthly for three agents (need to be billed annually).
- Suitability: Businesses seeking seamless integration with collaboration tools.
- Product Link: Click Here
Pros:
- Integration with collaboration tools.
- Various pricing plans
- Third-party integrations
- Real-time auto-translation
Cons:
- Limited free trial
8. Acquire
Acquire offers a robust customer support platform that unifies live chat, video, voice, and SMS interactions. It enables the automation of workflows, customization, prioritization, and seamless channel switching. Acquire’s features include video calls, SLA alerts, chat widgets, and comprehensive reporting. It also supports multilingual interactions, making it an excellent choice for global clientele. Businesses seeking comprehensive multi channel support, especially those with a global customer base, should consider Acquire.
- Rating: 4.1
- Pricing: $390 monthly (need to be billed annually).
- Suitability: Businesses requiring comprehensive multi channel support.
- Product Link: Click Here
Pros:
- Multichannel support
- Business Rules for Workflow Customization.
- Multilingual support
- Comprehensive reporting
Cons:
- Higher pricing for advanced features.
9. ClickDesk
ClickDesk offers a comprehensive combination of live chat software, customer support solutions, help desk support, and social media integration. It provides proactive chat greetings, real-time visitor tracking, and pre-chat surveys for better customer understanding.
ClickDesk also includes features like video chat and mobile support, enhancing customer interactions and engagement. Businesses seeking to deliver top-notch customer service through various channels, including email, instant messaging, and social media, can benefit from ClickDesk.
- Rating: 4.0
- Pricing: Free and $14.99 monthly per agent
- Suitability: Businesses desiring a combination of live chat, help desk, and social media integration.
- Product Link: Click Here
Pros:
- Multichannel support
- Real-time visitor tracking
- Video chat with customers
- Mobile support
Cons:
- Limited chatbots
10. Pure Chat
Pure Chat sets itself apart with its contact history, integrating visitor analytics, a data-driven approach, and trigger-based chat functionality. It offers affordability without per-user or per-contact fees, making it attractive for businesses seeking cost-effective solutions. Pure Chat’s user-friendly interface, customizable chat widget, and compatibility with various software products and applications make it a versatile choice. Advanced marketing and sales teams looking for a balance between affordability, data-driven insights, and customization should consider this.
- Rating: 4.0
- Pricing: $39 monthly (paid annually)
- Suitability: Advanced sales and marketing teams.
- Product Link: Click Here
Pros:
- Data-driven insights
- Affordability
- Integration with marketing and analytics tools.
- Mobile app support
Cons:
- Lack of chatbots
Choosing the right live chat software is crucial for businesses aiming to excel in customer support and engagement. Each of the top 10 options mentioned here caters to different needs and preferences, so evaluate them carefully to select the one that best aligns with your business goals and customer service objectives. Elevate your customer service game with the power of live chat software.
FAQs on Top Live Chat Software
Here are some commonly asked questions on the best live chat software in India:
What is the best live chat software for small businesses?
The best live chat software for small businesses varies based on specific needs. Some top choices include Smartsupp, LiveChat, and Olark.
What are the benefits of live chat software?
Live chat software offers benefits such as improved customer satisfaction, increased sales, scalability, and automation of customer support tasks.
How does live chat software work?
Live chat software works by embedding a chat widget on a website, allowing visitors to initiate real-time conversations with support agents. Agents can respond and manage multiple chats from an operator dashboard.
How do customers feel about using live chat?
Customers generally appreciate live chat for its convenience, speed, and ability to multitask while awaiting responses. It can lead to higher customer satisfaction and conversion rates when implemented effectively.
Are live chats secure?
The security of live chats depends on the specific software. Reputable providers prioritize data security through encryption and compliance with data protection regulations, ensuring customer and business data is safeguarded.
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